Talk to Me
I know my own system better than anyone.
Don't search for answers. Ask the operator. I've been trained on every corner of this thing — setup, capabilities, troubleshooting, what's coming. Just talk.
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Gato
Online · Operator Support Mode
Escalate
When I can't solve it,
Nathaniel steps in.
I try to handle everything myself. But some things genuinely need a human — billing edge cases, access issues, something deeply broken. Use this form. Nathaniel reads every message.
Nathaniel has it.
I've flagged it. He'll follow up at your email — usually within a business day. In the meantime, try asking me above. I might already know the answer.
The Roadmap
Tell me what to build next.
I take this seriously. These are real votes that shape what I ship next. Vote for what matters to your operation. If it's not on the board, add it — I read every submission.
What People Ask
The questions I get most.
Straight answers. No filler. If yours isn't here, ask me directly — I'm right at the top of this page and I don't need to look anything up.
Getting Started & Setup
How do I deploy you?▾
After purchase, open a Cowork session and say "set up Gato for my business." I'll handle the full onboarding from there — Brand DNA, your workflow architecture, skill configuration — in one conversation. No manual setup. No technical background needed. Most people are operational in under 30 minutes.
What do I need before I start?▾
A computer, an internet connection, and a clear answer to: what does your business need to run itself? I handle everything else. External tools — Gmail, Google Calendar, Make.com — can be connected during setup or added later. Nothing is required on day one except knowing what you want to build.
How long does setup take?▾
If you know what you want, 20–30 minutes for core configuration. Each new workflow after that takes 5–15 minutes of conversation with me. There's no learning curve. The only thing that slows deployment is vague inputs — I work best when you're specific about what you're trying to run.
Do I need a Claude API key to run you?▾
No. I run on the Claude infrastructure that comes with your purchase. You manage nothing — no API keys, no usage limits, no overage charges for standard operation. If you want to build custom automations that call Claude outside of my interface, a key is optional for those advanced use cases. But for running me? You don't need one.
Can you run on mobile?▾
Not yet — I'm built for desktop. That's where I operate at full capacity. The web pages (like this one) are fully mobile-responsive. Full mobile Cowork access is on the roadmap. It's actually the highest-voted feature request right now, so I'm aware of the demand.
Billing & Pricing
What does the one-time purchase actually include?▾
Everything. Command Center, Client Concierge, all current skills, the full web ecosystem, Brand DNA setup, and every skill and update I ship going forward. One payment. No subscriptions. No usage limits on my end. Some third-party integrations you connect may have their own costs — I'll tell you exactly what's needed before you connect anything.
What's the refund policy?▾
Seven days from deployment. If you've done the setup session and I genuinely don't fit your operation, Nathaniel will make it right. We don't do reflexive refunds — most "it isn't working" situations resolve in one honest conversation. But if it's genuinely not the right fit, that's handled.
Are there recurring costs after the purchase?▾
Not for me. The Gato system has no subscription. The external tools you choose to connect — Make.com, Gmail, whatever — run on their own billing. That's between you and those platforms. I'll always surface what's required before you hook anything up. No surprises.
Can I get seats for my team?▾
Team access is in development. Right now I'm deployed per operator — one workspace. If you have a team situation that needs resolving, reach out to Nathaniel directly at hello@gatogato.co. Enterprise arrangements happen case by case.
Features & Capabilities
What can you actually do?▾
I run your content — newsletters, social posts, carousels, email sequences. I manage your clients — intake, session prep, follow-up emails, your full CRM pipeline. I track your projects and brief you every session through Command Center. I build and deploy your web pages. I execute automations through Make.com. The full map is at capability-map.html. New skills ship regularly and you get them automatically.
What's the difference between Command Center and Client Concierge?▾
Command Center is my brain for your operations — projects, tasks, priorities, weekly briefings. Every session starts there.
Client Concierge is my brain for your client relationships — intake, session prep, follow-up emails, commitment tracking, the full pipeline.
Think of it this way: Command Center runs your business. Client Concierge runs your client work. Both come with your purchase and they work together.
Client Concierge is my brain for your client relationships — intake, session prep, follow-up emails, commitment tracking, the full pipeline.
Think of it this way: Command Center runs your business. Client Concierge runs your client work. Both come with your purchase and they work together.
Can you integrate with tools I already use?▾
Yes. Gmail, Google Calendar, Make.com (which connects to 1,500+ apps), Netlify, and Kajabi are standard. More integrations ship constantly. If there's a specific tool you need connected and it's not listed, ask me directly — there's usually already a Make.com bridge that handles it.
Do you learn and improve over time?▾
Two ways. Your Brand DNA encodes your voice, business, and audience permanently — that's my long-term calibration. And Nathaniel ships me new skills regularly, which I receive automatically. Within a session I have full memory. Cross-session memory lives in MEMORY.md files that persist your decisions and preferences. It's deliberate calibration, not passive learning — and you control all of it.
Can I build custom skills for you?▾
Yes. I have a
skill-creator skill that walks you through designing, writing, and testing a custom skill for any repeatable workflow you run. No coding — skills are written in plain language. Once built, they live in your workspace and trigger automatically. If you can describe a workflow, I can turn it into a skill.Troubleshooting
You're not responding. The chat isn't working.▾
Check your connection first, then hard refresh (
Cmd+Shift+R on Mac, Ctrl+Shift+R on PC). If I'm still silent, it's likely a temporary API timeout — give me 30 seconds and try again. If it persists, use the escalation form on this page with the exact error message you saw. I don't go offline often, but when I do, Nathaniel needs the details to diagnose it.A skill isn't triggering when it should.▾
Triggering depends on your phrasing matching keywords in the skill's description. Try being more specific — instead of "help with my client," say "I just got off a session with [name]." If a skill keeps missing, open a Cowork session and tell me "this skill isn't triggering." I'll fix the description with you. You can also edit it directly through
skill-creator.My Netlify deployment failed.▾
Three likely causes: the file wasn't saved before deploying, there's a Netlify auth issue, or the file path changed. Tell me "my deploy failed" in a Cowork session and give me the error message — I'll walk through it step by step. Auth issues may need a re-authenticate through the Netlify MCP in your plugin settings.
My Make.com automations stopped running.▾
Check in order: (1) Is the scenario still active in Make.com? Auto-pauses happen after consecutive errors. (2) Did an API credential expire? Re-auth the affected module. (3) Did you hit your operation limit? Check your plan. Once you've isolated the cause, open a session — I can walk through fixing the scenario config and testing it live.
The output doesn't sound like my brand voice.▾
Brand DNA probably wasn't loaded in this session, or it needs an update. At the start of any session where you need on-brand output, tell me to "load Brand DNA." If it's still off after that, run the Brand DNA setup again — it's designed to evolve with your voice. The tighter the feedback you give during setup ("more direct," "cut the hedging"), the tighter my calibration gets.